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Shopping On-line
We actively encourage all of our customers to use our on-line shopping system as it represents a fast and efficient method of placing orders and arranging payment. Our web site is designed to make it easy for you to find the right products, check that they suit your requirements, and provide us with all the information we need to process and ship your order, which we will typically do within 24 hours. We will send you an email as soon as you confirm your order, and may contact you further by phone or email if there are any queries.
Finding products
You can use the menus of shop products or manufacturers to access the range of products we have available for purchase. Each product is typically described and illustrated, often with more in-depth information also available in a pop-up window, complete with links to manufacturer web sites and relevant standards information. To add a product to your order, simply click on the “Buy now…” link. You may wish to review the stock status information displayed near to this link to check whether the product is immediately available or not.
Multi-currency operation
We offer complete multi-currency ordering in US Dollars, Euros and British Pounds. This means that not only can you view our prices in your favoured currency, but when it comes to ordering and paying for your goods, we will use your chosen currency when charging your credit or debit card. Thus if you are based in the USA and place your order with USD selected, your card will be charged the exact amount shown, without any currency conversion, unless for some reason we are prevented from doing this, in which case your card will be charged the exact equivalent in Pounds. You can change the currency at any time during your visit to our site, up to the point when you confirm the items in your order and click to check out, and you can still go back and change it after that point if you wish, so long as you haven’t clicked to confirm your payment. To change currencies, simply click on the link at the top of the page.
Quantity pricing
We offer competitive quantity pricing discounts on many product lines, and these are displayed on our web site and applied automatically to your order as it proceeds. You can review the items and prices in your order by clicking on the “View Trolley” link at the top of the page. You can change the quantity of a particular product ordered by entering the new quantity in the box provided and clicking on the “Adjust” button on this page. If you require higher quantity pricing, please contact us directly to discuss your needs.
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