Terms and conditions
Smartcard Focus is owned and operated by Dot Origin and has been serving customers globally since 1997. Please click on the links below for further help and information about our site and how we work:

Privacy and security

Dot Origin is committed to protecting the privacy of anyone who visits one of our web sites or who enquires or transacts with us via the web or any other means.

For a copy of our privacy policy please visit privacy policy

Shopping on-line

Our web site is designed to make it easy for you to find the right products, check that they suit your requirements, and provide us with all of the information we need to process and ship your order. You should receive an automatic email as soon as you confirm your order, and we may contact you further by phone or email if there are any queries.

Finding products
There are several ways to browse products, either by using the navigation menus down the left hand side of the page or by using the search box located in the top right hand corner of the page. To add a product to your order, simply click on the 'Buy' button. You may wish to review the product status information to check the product's availability, or contact us for accurate and up-to-date stock information.

Multi-currency operation
We offer multi-currency pricing and ordering in US Dollars, Euros and British Pounds. This means that not only can you view our prices in your favoured currency, but when it comes to ordering and paying for your goods, we will use your chosen currency when charging your credit or debit card. Thus if you are based in the USA and place your order with USD selected, your card will be charged with the amount shown. You can change the currency at any time during your visit to our site, up to the point when you confirm the items in your order and click to checkout, and you can still go back and change it after that point if you wish, so long as you haven't clicked to confirm your payment. To change currencies, simply click on the link at the top of the page.

Quantity pricing
We offer competitive quantity pricing discounts on many product lines, and these are displayed on our web site and applied automatically to your order as it proceeds. You can review the items and prices in your order by clicking on the trolley link at the top of the page. You can change the quantity of a particular product ordered by entering the new quantity in the box provided and clicking on the 'Adjust' button on this page. If you require pricing for higher quantities, please contact us directly to discuss your needs.

Shipping and payment options

Shipping options
We ship using the DAP Incoterm (Delivered At Place). We typically offer two shipping options to most destinations, Standard and Express, plus the ability for you to use your own courier account, for example with FedEx or DHL, in which case we do not charge a packing or shipping fee. Depending on the destination, Standard shipping will usually be via regular mail or airmail. Express shipping will be via courier, priority mail or express airmail, depending on the package weight and destination.

Subject to order cut-off times, we will use reasonable endeavours to ship all Express orders placed Monday to Friday (excluding public holidays) on the same day, provided that no additional security checks are required and all products are in stock. The cut-off time for Express orders is usually 3pm GMT for deliveries to the UK, and normally 11am GMT to all other destinations. Orders received after this time will be processed and prioritised for the next day.

In no event shall we be liable for any losses incurred due to delay in delivery. Our web site shop will calculate the approximate total weight of your order and will base the shipping cost on that. If the weight is above certain limits then the cost will not be displayed automatically, and we will advise you via email instead, after you have confirmed your order.

Payment options
You can pay for your order on-line using most credit or debit cards. In order to ensure fast and successful processing of your payment, please make sure that you enter all of the requested information, including the billing address for the card if different from the delivery address, and the security code printed on the signature strip. Whilst we will request authorisation for the transaction straight away, we may not actually charge your card until our security checks have been completed and the goods are being prepped for shipping. Your card will be charged in the currency that you chose when ordering, provided it is possible to do so.

Alternatively, you can choose to pay by bank transfer, sometimes known as paying by pro-forma invoice. In this case we will send you an email when you confirm your order, containing instructions for making the payment, and will normally reserve your goods for 14 days until we receive your payment, after which we will ship them immediately. Please note that, when using this method of payment, it is important that you ensure that all associated bank charges are paid by you, since we are unable to release goods if charges are deducted from your payment, which sometimes happens on international bank transactions.

VAT/tax/duty Information

Value Added Sales Tax
Our business is based in the UK and as such we have to comply with UK VAT requirements. Depending on the country to which we are delivering the goods, your order will be dealt with as follows:

Orders delivered within the UK
We always charge VAT at the prevailing UK rate on your total order value. We provide a VAT invoice with your goods, which you can use to reclaim the VAT if appropriate.

Orders delivered within Europe
Following the UK's exit from the European Union, we no longer charge VAT on sales to Europe, and instead these transactions are automatically zero rated and are treated as exports from the UK. As the importer, you will have to pay VAT to the delivery courier at your local rate, plus any processing fees, unless you have made arrangements with your country's tax office to defer this VAT and report it on your VAT return instead. If you are a VAT-registered business you can reclaim the VAT in the same way as with any purchase within the EU. When you place your order with us, you will need to confirm your EORI number, if you have one, or your personal National ID number if not.

Orders delivered outside Europe, including to the USA
We do not charge VAT on your order, as it is treated as an export from the UK.

Customs duty
If your order is shipped internationally, it will be subject to the usual rules on customs duty, and, depending on the destination, the value, and type of products, you may have to pay import duty before being able to take delivery of your goods. Note that this is an additional cost that you must bear as an importer, although the items we sell are covered by many free trade agreements around the world. In some cases the courier may pay these charges on your behalf and then pass the charges on to us. In this situation we reserve the right to charge any customs duties or local sales taxes incurred in this manner back to you. We do not charge a fee for this service. Smartcard Focus cannot offer advice on tariffs or whether you will be liable in any particular instance. However, we will always endeavour to provide all necessary documentation to accompany your package, and have many years of trouble-free experience in shipping international orders.

Returns and cancellations

If an item is incorrect, damaged, faulty or develops a fault during the warranty period provided by the manufacturer, we will, at our option, replace, repair or refund the purchase price of the item, so long as the warranty conditions are met. We do not refund postage costs. To return an item please inform us via email first, quoting your original order number and order date, and we will then advise you by return email what steps to take. For items correctly supplied, returned in perfect condition, we reserve the right to charge a 20% re-stocking fee.

In compliance with the UK's Distance Selling Regulations, end user consumers have the right to cancel the contract for purchase of goods from us within 7 days of the date of delivery. This applies to all products, but we cannot accept cancellations of contracts for the purchase of software products where the item has been opened or where serial numbers have been issued, or for the return of recordable media such as smartcards.

To cancel your contract, please first inform us via email that you intend to do so, quoting your original order number and order date. We will then advise you by return email whether we accept your cancellation, and provide you with details of how and where to return your goods. Please note that you will be responsible for the costs of returning the goods to us, unless we delivered the item to you in error or the item is faulty.

If you need further help or advice, please feel free to contact us.
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