Please click on the links below for further help and information about our site and how we work:
|Privacy and security
Dot Origin is committed to protecting the privacy of anyone who visits one of our web sites or who enquires or transacts with us via the web or any other means.
We actively encourage all of our customers to use our on-line shopping system as it represents a fast and efficient method of placing orders and arranging payment. Our web site is designed to make it easy for you to find the right products, check that they suit your requirements, and provide us with all the information we need to process and ship your order, which we will typically do within 24 hours. We will send you an email as soon as you confirm your order, and may contact you further by phone or email if there are any queries.
There are several ways to browse products, the easiest of which is by using the navigation menus down the left hand side of the page. Depending on your needs you can find products either by type, application area or manufacturer. The 'Shop' section offers further clarification on what types of products lie within each category. Alternatively, if you know more specific information about the type of product you are looking for you can use the 'Search' box located in the top right hand corner of the page.
Each product has a detailed description and photo, often with more in-depth information available in a 'More info' section, complete with links to manufacturer web sites and more technical information.
To add a product to your order, simply click on the 'Buy' button. You may wish to review the daily stock status information to check the product's availability, or contact us for accurate and up-to-date stock information.
We offer complete multi-currency ordering in US Dollars, Euros and British Pounds. This means that not only can you view our prices in your favoured currency, but when it comes to ordering and paying for your goods, we will use your chosen currency when charging your credit or debit card. Thus if you are based in the USA and place your order with USD selected, your card will be charged the exact amount shown, without any currency conversion, unless for some reason we are prevented from doing this, in which case your card will be charged the exact equivalent in Pounds. You can change the currency at any time during your visit to our site, up to the point when you confirm the items in your order and click to checkout, and you can still go back and change it after that point if you wish, so long as you haven't clicked to confirm your payment. To change currencies, simply click on the link at the top of the page.
We offer competitive quantity pricing discounts on many product lines, and these are displayed on our web site and applied automatically to your order as it proceeds. You can review the items and prices in your order by clicking on the 'View Trolley' link at the top of the page. You can change the quantity of a particular product ordered by entering the new quantity in the box provided and clicking on the 'Adjust' button on this page. If you require pricing for higher quantities, please contact us directly to discuss your needs.
|Shipping and payment options
We typically offer two shipping options to most destinations, Standard and Express, plus the ability for you to use your own courier account, for example with FedEx or DHL, in which case we do not charge a packing or shipping fee. Depending on the destination, Standard shipping will usually be via regular mail or airmail. Express shipping will be via courier, priority mail or express airmail, depending on the package weight and destination.
Subject to order cut-off times, we will use reasonable endeavours to ship all Express orders placed Monday to Friday (excluding public holidays) on the same day, provided that no additional security checks are required and all products are in stock. The cut-off time for Express orders is 3pm for deliveries to the UK, and normally 11am GMT to all other destinations. Orders received after this time will be processed and prioritised for the next day.
In no event shall we be liable for any losses incurred due to delay in delivery. Our web site shop will calculate the approximate total weight of your order and will base the shipping cost on that. If the weight is above certain limits then the cost will not be displayed automatically, and we will advise you via email instead, after you have confirmed your order.
You can pay for your order on-line using most credit or debit cards. In order to ensure fast and successful processing of your payment, please make sure that you enter all of the requested information, including the billing address for the card if different from the delivery address, and the security code printed on the signature strip. Whilst we may request authorisation for the transaction straight away, we will not actually charge your card until our security checks have been completed and the goods are being prepped for shipping. Your card will be charged in the currency that you chose when ordering, provided it is possible to do so.
Alternatively, you can choose to pay by bank transfer, sometimes known as paying by pro-forma invoice. In this case we will send you an email when you confirm your order, containing instructions for making the payment, and will reserve your goods for 14 days until we receive your payment, after which we will ship them immediately. Please note that, when using this method of payment, it is important that you ensure that all associated bank charges are paid by you, since we are unable to release goods if charges are deducted from your payment, which sometimes happens on international bank transactions.
Value Added Sales Tax
Our business is based in the UK and as such we have to comply with UK and EU VAT requirements. Depending on the country to which we are delivering the goods, your order will be dealt with as follows:
Orders delivered to the UK
We always charge VAT at the prevailing UK rate on your total order value. We provide a VAT invoice with your goods, which you can use to reclaim the VAT if appropriate.
Orders delivered within Europe
We normally charge VAT at the prevailing UK rate on your total order value. We provide a VAT invoice with your goods, which you can use to reclaim the VAT if appropriate. Alternatively, if you contact us prior to placing an order, and can provide a verifiable EU VAT code, we may agree to 'zero-rate' your transaction so that you don't need to reclaim the tax.
Orders delivered outside the European Union, including to the USA
We do not charge VAT on your order.
If your order is shipped outside of the EU, it will be subject to the usual international rules on customs duty, and, depending on the destination, the value, and type of products, you may have to pay import duty before being able to take delivery of your goods. Note that this is an additional cost that you must bear as an importer. In some cases the courier may pay these charges on your behalf and then pass the charges on to us. In this situation we reserve the right to charge any customs duties or local sales taxes incurred in this manner back to you. We do not charge a fee for this service. Smartcard Focus cannot offer advice on tariffs or whether you will be liable in any particular instance. However, we will always endeavour to provide all necessary documentation to accompany your package, and have many years of trouble-free experience in shipping international orders.
|Returns and cancellations
If an item is incorrect, damaged, faulty or develops a fault during the warranty period provided by the manufacturer, we will, at our option, replace, repair or refund the purchase price of the item, so long as the warranty conditions are met. To return an item please inform us via email first, quoting your original order number and order date, and we will then advise you by return email what steps to take. For items correctly supplied, returned in perfect condition, there will be a 20% re-stocking fee payable.
In compliance with the UK's Distance Selling Regulations, end user consumers have the right to cancel the contract for purchase of goods from us within 7 days of the date of delivery. This applies to all products, but we cannot accept cancellations of contracts for the purchase of software products where the item has been opened or where serial numbers have been issued, or for the return of recordable media such as smartcards.
To cancel your contract, please first inform us via email that you intend to do so, quoting your original order number and order date. We will then advise you by return email whether we accept your cancellation, and provide you with details of how and where to return your goods. Please note that you will be responsible for the costs of returning the goods to us, unless we delivered the item to you in error or the item is faulty.